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Shipping & Returns

 

I have a question about placing an order or an order I already placed - how can I contact someone?

You can email us at info@dearjohnnies.com or call us at 617-320-9884. 

How quickly will I receive my order?


In stock orders are processed and shipped within 4-5 business days. Standard shipping typically takes an additional 2-3 days. Allow a full week to ten days for your order to arrive. If you need to receive your order sooner, we strongly recommend you expedite it with overnight shipping (NOTE: order processing will still take 24-48 hours after we receive it and therefore allow 2-4 days for it to arrive). Monogrammed products require a full two weeks to process. 

What shipping choices do you offer?


Standard shipping is USPS Priority Mail (domestic and international) which takes 2-3 business days in the United States and 7-10 days overseas. Domestic overnight shipping is available for an additional cost of $50. Standard order processing timelines of 2-3 business days still apply for ALL orders. Expedited orders will be shipped via overnight service through either Fedex or USPS Express Mail, depending on your location. However, sometimes overnight service incurs a significant additional cost imposed by the carriers, i.e. for smaller towns off major shipping routes . If you order is expedited and additional costs apply, you will be notified prior to shipment and given a choice of two day delivery or paying the additional surcharge for overnight service.

How long does it take to monogram an order?

Monogramming adds 10-14 business days to order processing. Please make sure you consider that when placing an order and allow enough time. In most cases, you may request we rush the monogram which will take 3-4 business days for an additional $10 charge per item, however at some times of the year this service may not be available. If you would like to rush a monogram order, please contact us directly at order@dearjohnnies.com

I feel like I am between sizes according to the size guidelines - should I size up or down?

Our sizing guidelines are just that - a guide. We usually recommend that you size up if you have any doubt about your size. We believe it's always better to have more room, instead of less, and a larger gown will still fit you better than the standard one-size-fits-all hospital issued version. 

I am a non-maternity patient - will the gowns fit me?

Our gowns are perfect for any type of patient. While they have enough room for laboring moms, they also work great for someone having a surgical procedure, extended hospital or nursing facility stay, or outpatient treatment. 

I received my order and it doesn't fit - can I exchange it?

We are happy to exchange any item as long as it's within 45 days of purchase, is unworn/unwashed and in the original packaging. Just include your packing slip or a brief note with your order info (transaction number,name, date of purchase, and instructions on what you want to exchange it for) and drop it back in the mail to us at: dearjohnnies, 28 chesterton, wellesley, ma 02481 

I need to return an item for a refund - what should I do?

We are happy to process a refund for any returned item as long as it's within 45 days of purchase, is unworn/unwashed and in the original packaging. Please login to your dearjohnnies account on our website to process your return. 

Will I be allowed to wear one of your gowns in the hospital? Is it approved by medical personnel?

Our gowns are modeled after actual hospital gowns - we just made them a lot better! They still have all of the same functionality of a traditional hospital gown - opening at the back and offering snap down sleeves - so they are approved by medical staff for your use. 

Do you offer wholesale opportunites?

dearjohnnies are sold in boutiques across the country. If you are interested in carrying our lines, please email us at info@dearjohnnieswholesale.com or contact Rachel Zinny at 617-320-9884. 

Will you ship internationally?

We do ship internationally. Costs vary depending on location of shipment. Please contact us at order@dearjohnnies.com or 617-320-9884 to place an international order.


 

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